Privacy Policy

This Privacy Policy explains our practices, including your choices regarding the collection, use, and disclosure of certain information, including your personal information for use within Briz through mobile app or website,

1. Introduction

Briz (“Briz”, “we”, “us”, or “our”) is a location-based marketplace operated by Karobar Digital Pvt. Ltd., a company registered in Nepal (“the Company”). Briz connects customers who are looking for products (“Buyers”) with nearby sellers who can fulfil those requests (“Sellers”). Buyers and Sellers are together referred to as “users” or “you”.

This Privacy Policy explains what information we collect when you use the Briz mobile application and related services (collectively, the “Platform”), how we use it, who we share it with, and the choices and rights you have. It applies to all users of the Platform.

By creating an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please do not use the Platform.

2. Who is responsible for your information

Company shall be responsible for lawful collection, processing, storage, protection and disclosure of personal information collected through the Platform. If you have any questions about this Policy or how your information is handled, you can contact us using the details in Section 14.

3. Information we collect

We collect information in three ways: information you give us, information we collect automatically, and information from third parties.

3.1 Information you provide to us

Account information. We collect information you provide to us which includes your name, email address, GPS location/address, mobile phone number, profile photos, and the role you use the Platform in (Buyer or Seller). We collect this information in a number of ways, including when you enter it while using our service, interact with our customer service, or participate in surveys or marketing promotions; information when you choose to provide reviews or ratings, taste preferences, account settings, or otherwise provide information to us through our service or elsewhere.

Seller business information. If you register as a Seller, we collect your business or shop name, registration certificates, licenses (if any), business category and the product categories or specialties you deal with, your shop address, business contact details, and photos of your shop or products that you choose to upload. 

Request and listing content. When a Buyer posts a request, we collect the details of that request, including the product sought, descriptions, any photos uploaded, quantity, and urgency. When a Seller responds, we collect the content of the offer, including price, availability, and any notes or images.

Communications. The Platform includes an in-app chat feature that allows Buyers and Sellers to communicate to finalize a deal. We collect and store the messages, images, and other content exchanged through this chat (see Section 6 for why and for how long).

Support and feedback. If you contact our support team, respond to surveys, leave ratings or reviews, or report another user, we collect the information you share in those interactions.

3.2 Information we collect automatically

We collect information about you and your use of our service, your interactions with us and our advertising, as well as information regarding your computer or other device used to access our service. This information includes:

Device and technical information. We collect information about the device and software you use to access the Platform, such as device model, operating system version, unique device identifiers, app version, language settings, and mobile network information.

Usage information. We collect information about how you interact with the Platform, such as the requests you post or respond to, features you use, pages you view, search terms, time and duration of activity, and other interaction logs.

Cookies and similar technologies. We and our service providers may use cookies, software development kits (SDKs), and similar technologies to operate the Platform, remember your preferences, and understand usage. You can manage some of these through your device or browser settings.

3.3 Information from third parties

We may receive information about you from:

• Affiliated services. If you access Briz using an account or credentials from an affiliated service operated by the Company, we may receive your registration details to streamline your onboarding, with your consent.
• Service providers. Analytics, hosting, communications (such as SMS or push notification providers), and similar vendors that help us run the Platform.

4. How we use your information

We use your information for the following purposes:

To provide the core service. To create and manage your account, match Buyers with nearby Sellers, display requests and offers, enable in-app chat, and otherwise operate the marketplace.

To use location for matching. To determine which Sellers are near a Buyer’s request and which requests are relevant to a Seller, and to display approximate distance information.

To facilitate communication. To enable, deliver, and store in-app messages between Buyers and Sellers.

To improve and develop the Platform. To understand how the Platform is used, troubleshoot problems, develop new features, and improve matching quality and user experience.

To maintain trust and safety. To verify accounts, detect and prevent fraud, misuse, spam, false availability claims, or abuse, to enforce our terms, and to resolve disputes between users.

To communicate with you. To send service-related notifications (such as new offers, messages, or account alerts) and, where permitted, updates and marketing about Briz. You can opt out of marketing communications at any time (see Section 8).

To comply with law. To meet legal and regulatory obligations and to respond to lawful requests from authorities.

5. Legal bases for processing

We process your personal information where:

• it is necessary to provide the services you have requested and to perform our agreement with you;
• you have given consent (for example, for precise location access or marketing communications), which you may withdraw at any time;
• it is necessary for our legitimate interests in operating, improving, and securing the Platform, provided these do not override your rights; or
• it is necessary to comply with a legal obligation.

Where the law requires your consent — including for the collection of sensitive personal information such as precise location under the Individual Privacy Act, 2075 — we will obtain it before collecting or processing that information.

6. In-app chat and communications

Because Buyers and Sellers transact with people they meet through the Platform, the in-app chat is an important trust and safety feature. We store chat content for the following reasons:

• to deliver messages reliably and let you access your conversation history;
• to investigate reports, resolve disputes, and verify what was agreed between a Buyer and a Seller; and
• to detect and prevent fraud, harassment, prohibited transactions, and other misuse.

We do not sell the content of your chats. Access to chat content by our staff is restricted and occurs only where necessary for the purposes above, for safety, or where required by law.

Please remember that information you voluntarily share with another user, including your phone number, address, or other contact details,is shared at your own discretion, and we cannot control how the other party uses information you choose to give them directly.

7. How we share your information

We do not sell your personal information. We share information only as described below.

Between users, to enable transactions. When a Buyer posts a request, relevant nearby Sellers see the request details and the Buyer’s general location or area for matching purposes. Buyers may view the Seller’s profile, business information and offer, and both parties may share information directly through the Platform. Briz may display approximate location or distance where necessary to facilitate matching and will limit the precision of location information shared to what is reasonably required for the service. 

With service providers. We share information with vendors who perform services on our behalf, such as cloud hosting, analytics, customer support tools, and SMS or push-notification delivery, under contracts that require them to protect your information and use it only for the services they provide to us.

With affiliated companies. We may share information within the Company’s group of affiliated entities to operate, support, and improve the Platform, consistent with this Policy.

For legal and safety reasons. We may disclose information where it is necessary to comply with applicable law, a court order, or a lawful request by a public authority; to enforce our terms; to protect the rights, property, or safety of Briz, our users, or the public; or to detect and address fraud or security issues.

In a business transfer. If the Company is involved in a merger, acquisition, financing, reorganization, or sale of assets, your information may be transferred as part of that transaction, subject to this Policy or a successor policy with equivalent protections.

8. Your choices and rights

Subject to applicable law, including the Individual Privacy Act, 2075, you have the following choices and rights regarding your information:

Access and correction. You can access and update most of your account and profile information directly in the app. You may request a copy of the personal information we hold about you, or ask us to correct information that is inaccurate.

Location permissions. You can enable or disable precise location access at any time through your device settings. Disabling it may limit or prevent core features from working.

Marketing communications. You can opt out of promotional messages by following the unsubscribe instructions in those messages or adjusting your notification settings. You will still receive essential service-related communications.

Deletion. You may request that we delete your account and associated personal information. We will honour such requests subject to legal retention requirements and legitimate needs such as resolving disputes, preventing fraud, or enforcing our terms (see Section 10).

Withdrawing consent. Where we rely on consent, you may withdraw it at any time. This will not affect processing carried out before withdrawal.

To exercise any of these rights, contact us using the details in Section 15. We may need to verify your identity before acting on a request. We will respond within the timeframes required by applicable law.

9. Data security

We take reasonable technical and organizational measures designed to protect your information against unauthorized access, loss, misuse, or alteration. These include access controls, encryption in transit, restricted internal access, and monitoring. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential and for the activity that occurs under your account. Furthermore, we shall not be responsible for any breach in relation to the information you choose to make public.

10. How long we keep your information

How long we keep your information

We retain your information for as long as your account remains active and for as long as reasonably necessary to provide the Platform and complete transactions.

If you stop using the Platform, use it only once, or leave your account inactive without closing it, we may still retain certain information where necessary to:

• comply with legal, tax or regulatory requirements;
• resolve disputes or handle complaints;
• enforce our agreements and policies;
• prevent fraud, abuse or misuse of the Platform; and
• maintain transactions, payment and safety records.

When there is no longer a valid reason to retain the information, we will delete or anonymize it in accordance with applicable law.

11. Children’s privacy

The Platform is not intended for individuals under the age of 18. While minors may utilize the service, they may do so only with the involvement, supervision, and approval of a parent or legal guardian. 

12. International data transfers

We primarily store and process information on servers that may be located in Nepal or in other countries through our cloud and service providers. Where information is transferred outside Nepal, we take steps intended to ensure it remains protected consistent with this Policy and applicable law.

13. Third-party links and services

The Platform may contain links to or integrations with third-party websites, applications, services, or content, including external links or services provided by Sellers or other users. These third-party services are not controlled or operated by Briz. Your use of any third-party service is subject to the applicable terms and privacy policies of the relevant third party. Briz is not responsible for the content, practices, availability, or security of any third-party service. 

14. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you through the Platform or by other appropriate means and update the “Last updated” date above. We hope you will continue using our Services, but if you do not agree to our Terms, as amended, you must stop using our Services by deleting your account

15. Contact us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Karobar Digital Pvt. Ltd., Lalitpur, Bagmati, Nepal. Email: contact@brizmarket.com. Phone: +977 9700022619.

This Privacy Policy is provided in English. If we publish translated versions and there is any conflict, the English version shall prevail to the extent permitted by law.